We’re looking for

Customer Support

​23/F, Golden Bell Plaza, 淮海路东段, Shanghai, China, 200021

Full time

現在申請

About the job

Customer Support

  • Shanghai
  • Full time
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Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Who you are:

  • Responsible for providing direct support to customers, including quotation, negotiation, order fulfilment, logistic support, invoicing and AR (payment of customer) chasing.
  • Expect to promote spare parts through cross/up-sell and proactive approach.

About the job:

  • Inquiry to cash which typically means making quotation, negotiation, place the order, logistic and invoicing
  • Open quotes follow-up and Value-added Sales
  • Order Acknowledge Management
  • Order Backlog follow up
  • Customer support and response during the process: order status, delivery date, with speed

What you know:

Knowledge & Skills

  • Bachelor degree or above, preferably majored in engineering.
  • Minimum1 years in B2B sales and experience in customer support and business development
  • Excellent fresh graduates are welcome
  • Fluent verbal and written English and Mandarin
  • Problem-solving skills that include the ability to ensure the goods delivered in time.
  • Teamwork mentality and a collaborative approach to work
  • The ability to think strategically
  • Proficiency in Microsoft Office applications, including Word, Excel and PowerPoint

Motivation:

  • Proactive, quick to learn
  • Solution and results oriented attitude
  • A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role.

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