Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

To provide focused leadership in Digital Service Infrastructure, enhance Remote Delivery processes, and ensure lead conversion across revenue streams. This role acts as a key enabler of agile customer response and supports both internal and external adoption of Remote and Monitoring Services.

• Guide Digital Service Engineers with a strong customer-oriented mindset.
• Promote agile responses through the Digital Solution Centre’s preferred entry channels.
• Support change management to drive Remote Delivery adoption across the service portfolio.
• Collaborate with marketing to promote Remote Delivery internally and externally.
• Ensure excellent customer experience for Monitoring Services.
• Track and monitor leads generated by the Digital Service Infrastructure.
• Foster a strong QHSE culture within the team.
• Address performance issues promptly and effectively.
• Monitor KPIs and take corrective actions as needed.
• Coordinate resource planning with Field Service teams.
• Ensure effective management of remote team members.
• Equip the team with fit-for-purpose tools.