Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

○Summary

To bring focused leadership to a team of service engineers in order to maintain operational capability whilst balancing the needs of the customer, business and the team. Support and coordinate team members to:
• Create an excellent customer experience​,
• Meet the Service market demands.

○Details

• Secure a strong QHSE culture within the team​.
• Lead the team giving the direction and ensuring that they are performing with a strong​ customer orientated mindset​.
• Develop, motivate and coach direct reports and secure a proper competence development.
• Manage basic performance issues within the team appropriately and quickly​.
• Ensure that FSE’s with the correct skills are selected in close cooperation with coordinators​ for complex jobs​.
• Conduct FSE’s employee reviews, include competence profile and skills matrix updates​ accordingly​.
• Ensure effective management of people in remote areas​.
• Ensure that the team are equipped with the right tools and the tools are fit for purpose​.

This role can be combined with​:
• FSE duties (i.e. job code 386): execute all services of our 360º service portfolio on specific products, modules and systems​.
• Coordinator duties (i.e. job code 411): responsibility for planning the field service activities.