Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job:

• Elaborate the annual plan with the high priorities for the team based on Local Sales Strategy and Targets.
• Coordinate with relevant functions between customers, sales departments, Service center, FSE team, supporting function and suppliers
• Analysis and develop competitive quotation together with external sales /CSC to ensure order
• Set up good customer relation within the assigned areas and continuously map and understand customers’ needs and feedback, especially service agreement management
• Monitor and follow up of the Service request and internal and external invoicing.
• Coordinate the order /logistics with the Alfa Laval factories according to the customer contract requirements.
• Lead the service coordinator team giving the direction and ensuring that they are performing according with the plan.
• Develop the team's skills and competences, build and retain a multi-skilled, performance-oriented team that represents the core values of Alfa Laval;
• Develop and have good knowledge of the key processes and tools within the responsible areas; Be Brave to address the issue and optimize the process
• General responsible for P3 report and 
• Data analyze with Pivot table and PBI as advantage

What you know:

• Bachelor’s degree or Above
• Service coordination or customer 
• Commercial / logistics/supply chain work experience is an advantage.
• Skills: 
• 5+ years’ working experience as a customer support or service coordinator team leader
• Business acumen.
• Strategic thinking & management skills;
• Strong data analysis skill;
• Problem solving and target oriented;
• Good communication, negotiation and presentation skills;

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role.