Alfa Laval UK&I are looking for an Apprentice Sales Office Support Co-Ordinator

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the Role

Alfa Laval UK&I are offering a 18-month fixed term contract opportunity for an Apprentice. This is a full-time role with the successful candidate working alongside our experienced customer service and sales teams within our Camberley offices. You will be working towards a Level 3 Business Administration qualification, for which you will be required to attend Farnborough College of Technology 1 day in every 2 weeks during your working hours.

For the role itself, you will answer all internal and external customer queries in a timely and effective manner, monitor systems to ensure orders have been dispatched within agreed timescales and liaise with manufacturing and distribution centre’s to ensure delivery is effectively coordinated. Alongside this you will be supporting the sales teams with their daily activities.

Key roles include:

• Accurate entry of orders received via email and EDI (Electronic Data Interchange); with a focus on Right First-Time accuracy
• Manage and communicate with own customer base effectively to ensure the highest level of customer service is maintained
• Answer all customer queries timely and effectively
• Monitor systems to ensure orders have been dispatched within agreed timescales
• Liaise with Manufacturing and Distribution Centre’s to ensure delivery is effectively coordinated
• Provide holiday cover across the team when required
• Resolution of claims
• Build external relationships with existing and new customer base
• Identify any continuous improvement initiatives
• Managing open order backlog on a daily basis to secure timely invoicing
• Assisting and working alongside our sales teams

Who you are and what you know

• You have great Communication skills
• You have solid IT and administrative skills
• You have great attention to detail
• You have good organisational skills
• You are customer focussed
• You have good problem solving skills
• You work well in a team as well as individually

For this role and apprenticeship course we will require you to have achieved a GCSE Level 4 (C) or above in Maths and English.

Why work for us

We are offering a healthy apprentice salary. We are a well-established business with a lovely working environment and culture.

Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including:

• Holiday entitlement of 25 days + Bank holidays
• Simply Health – Health cash plan available to enter worth over £2500 annually
• Life Assurance – 4X annual salary when you remain in the pension
• Training and Career Development potential
• Cycle to work scheme
• Tech scheme benefit

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Closing date for applications - This role will remain open until a suitable candidate has been selected.

As part of the recruitment process you will need to show your right to work in the UK.