Role – Manager, Global IT Delivery Center (GITDC)

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Alfa Laval’s Global IT Delivery Center (GITDC) in Pune, India is a crucial part of the Group Digital organization, dedicated to delivering IT solutions and services alongside fit for potential talent availability to Alfa Laval companies worldwide. With a robust team of over 180 IT professional, the center is renowned for its purpose-driven approach, fostering a collaborative and engaging work environment that offers ample opportunities for professional growth.

We are seeking an experienced and passionate leader to steer our Global IT Delivery Center (GITDC) in Pune, India. This role involves providing strategic direction, cultivating a positive workplace culture, and managing operations to meet future demands.

Who are we looking for

We are looking for a proven leader with experience in managing large-scale, multifunctional teams and driving global business outcomes. Success in this role will hinge on strategic vision, operational excellence, and the ability to foster a culture of innovation and collaboration.

Who are You

The Manager of the Global IT Delivery Center will help shape and execute the vision and growth strategy in collaboration with key stakeholders.

Requirements and Responsibilities

In detail, the Manager of the Global IT Delivery Center will have the following responsibilities:

Operational Management

• Oversee day-to-day operations of the GITDC, ensuring efficiency, quality, and timeliness in service delivery.
• Establish and track key performance indicators (KPIs) to measure the center's success and implement improvement strategies as needed.
• Manage budgets, ensuring cost-effectiveness without compromising service quality.
• Manage vendor relationships, agreements and performance

Strategic Leadership

• Develop and execute the strategic vision for the GITDC in alignment with the Group Digital’s global goals.
• Act as the primary point of contact for senior leadership, providing regular updates on the GITDC’s performance and value delivery.
• Drive initiatives to expand the center's capabilities and services, ensuring alignment with global business needs.

Site Leadership

• Primary site contact for leadership inquiries and decisions.
• Advocate for site interests in the India Leadership Forum.
• Final decision-maker for site matters, aligning with local and global leaders.
• Ensure seamless support with Finance, HR, Admin, Legal, Sales, Marketing, and Operations.
• Develop and implement engagement strategies with HR and Admin.

Stakeholder Engagement

• Build and maintain strong relationships with global business leaders, acting as a trusted advisor to understand and meet their needs.
• Ensure seamless communication and collaboration across geographies and time zones.

Talent Development and Culture Building

• Attract, retain, and develop top talent across diverse skill sets.
• People management – lead, motivate and develop staff and its competence.
• Foster a high-performance culture emphasizing collaboration, innovation, and employee well-being.
• Implement robust training and development programs to enhance the capabilities of the workforce.

Innovation and Process Excellence

• Promote a culture of continuous improvement, leveraging technology and best practices to optimize processes.
• Drive the adoption of emerging technologies and data-driven decision-making to enhance the GITDC's efficiency and effectiveness.
• Market Insights and Competitiveness
• Stay updated on industry trends and competitor strategies to maintain the GITDC's competitive edge.
• Proactively recommend and implement changes to stay ahead in a dynamic market environment.

Governance and Compliance

• Ensure that the GITDC adheres to all corporate policies, ethical guidelines, and local legal requirements.
• Identify and mitigate risks, ensuring compliance with all relevant regulations and standards.
• Lead audits and compliance initiatives, ensuring transparency and accountability.

Workplace & Hierarchy

The position is located at the Alfa Laval’s The Hive Site in Pune, India. The position reports to the Head of Platform & Governance, based in Lund, Sweden. 

Candidate Profile :

• You will have 12-15 years of relevant experience, with at least 3-5 years in a similar role.
• Result orientation, influence & impact
• Empowerment & accountability
• Team spirit, building relationships, and collective accountability, thrive in multicultural environment
• Excellent people management skills
• Business and financial acumen
• Ability to drive actions and behavior in accordance with the company values
• Global mindset - excellent cultural knowledge and understanding
• Entrepreneurial and innovative mindset with the ability to develop and implement strategies adaptable to dynamic business environments
• Dynamic, initiative-driven, persistent, reliable and goal-oriented
• Excellent communication skills in the English language, both oral and written.
• Knowledge of Hindi and other local Indian languages will be an advantage.

Personal Background :

• Business person with ability to grow the Global IT Delivery Center into future needs of Alfa Laval in IT and possibly other disciplines (HR, Finance etc.)
• Demonstrated international experience, preferably in managing delivery of services.
• Documented management experience from the IT-industry, Shared Service function or similar will be an advantage
• Able to work in a multicultural environment and prepared to travel abroad.

Perks & Benefits:

Health & Wellness:

Comprehensive family medical coverage

Wellness programs and resources, and discounted gym memberships.

Preventive Health Care for employees.

Financial Benefits:

Competitive salary with opportunities for allowances.

Retirement savings plan with NPS.

Paid Time Off:

Generous vacation, personal, and sick leave.

Paid holidays and options for flexible work schedules.

Professional Growth:

Access to training, workshops, and ongoing career development opportunities.

Leadership development initiatives.

Opportunities to travel and collaborate with Global colleagues.

Work-Life Balance:

Flexible work hours and remote work options.

Additional Perks:

Company-sponsored social events and team-building activities.

Volunteer opportunities in CSR programs.

Be part of the Swedish Sports league.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”