Order Handler- Service Operation (One ERP)

Join us as our Order Handler in the ONE ERP journey of Alfa Laval, India (Service Team) and play a key role in ERP design for India for Order to Cash processes. The position will play critical role in designing ERP blueprint for various process steps of Order Management of Service Operation which includes Field Service and Service Centers.

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website www.alfalaval.com .

Key Responsibilities in this role (Service Sales):

• Detailed review of existing master data and cleansing of data
• Detailed mapping of existing processes from order to cash for Service orders.
• Support integration of existing system tools with ERP such as One Service, Discount tool etc
• Design ERP process for order processing for all types of service sales, from order review to invoice.
• Design process in ERP for pricing, discounts, taxes and contract terms
• Design process for Customer account creation

• GO LIVE Support:
  • Execute cutover order migration tasks and reconcile pre-migration vs post-migration order records.
  • Participate in go‑live to process orders, monitor queues, and escalate critical issues immediately.
• Testing and quality assurance:
  • Execute test scripts (unit, integration, UAT) for order-related scenarios; document outcomes and raise defects.
  • Verify end-to-end order flows (order entry → fulfillment → invoicing → collections) during test cycles.
• Exception handling and troubleshooting
  • Investigate and resolve order exceptions (pricing mismatches, validation errors, inventory holds) or escalate to functional/technical teams.
• Data integrity and master‑data checks
  •  Validate key master data used by orders (items, customers, prices, contracts) and report discrepancies to data owners.
  • Perform periodic reconciliations between legacy systems, spreadsheets and the ERP.
• Communications and stakeholder coordination:
  • Work closely with Sales, Service, Operations, Finance and IT to resolve order-related gaps.
  • Provide clear status updates to the rollout team and contribute to cutover runbooks and SOPs.
•   Documentation and training
  • Document order processing procedures, known issues, and step‑by‑step guides for the stabilized state.
  • Train end users on order-entry best practices and system changes during hypercare.
  • Enter and validate customer/sales/service orders in the new ERP according to defined templates and business rules

Who should you be?

• Min. qualification would be a Diploma/ graduate [Engineering & Commerce] with an exemplary track record.
• Knowledge of Purchase order / Contract’s commercial terms and conditions
• Minimum 4-6 years of experience in order processing, order management, or order-to-cash roles;
• ERP exposure mandatory (experience with MOVEX, SAP, Oracle, Microsoft Dynamics or similar preferred).
• Proven participation in ERP implementations, cutovers, or major system upgrades is strongly preferred.

Core Skills and Competencies:

• Technical: Comfortable using ERPs, order-entry screens, spreadsheets, and basic SQL or data-query tools for reconciliation.
• Process acumen: Strong understanding of order-to-cash processes: quoting, order capture, fulfillment, invoicing, returns.
• Analytical: Detail-oriented with strong problem-solving and root-cause analysis skills.
• Communication: Clear written and verbal communication for coordination and documentation.
• Prioritization: Ability to work under pressure, triage high-priority orders and manage competing SLAs.
• Teamwork: Experience collaborating with cross-functional implementation teams and IT.

Reporting Lines and Interactions:

• Reports to: Project Manager – Ocean and Service (One ERP)
• Key interactions: Sales teams, Service teams, Warehouse/Logistics teams, Finance/AR teams, Pricing & Contracts teams, Master Data Team, IT/ERP Functional and Technical Consultants

ERP Journey start up and Initial Tasks for ERP Rollout:

• Complete ERP order-entry sandbox training and pass competency checklist.
• Review cutover runbook and assigned order migration batches.
• Join test cycles and sign off on assigned test cases.
• Shadow legacy order processors for 2–3 days to learn edge cases.
• Maintain a transition log, capturing issues, decisions and follow-ups.

Why should you apply?

• Exposure to work in a global project of ONE ERP rollout.
• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

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