Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.​

About the job

• Responsible for executing and providing technical support to customer: commissioning, installing, testing, repairing and maintaining as well as condition monitoring and energy audits on products, modules and systems at customer site.

• Troubleshoot, investigate and resolve technical problems with application and deep product knowledge on customers site.

• Train customer on the features of products they have purchased.

• Preparation of the service job to execute/resolve at the shortest possible time.

• Follow up on actions and promises made to customers.

• Write advanced (external/internal) service report on site and get it signed by the customer.

• Update service execution IT system with relevant information.

• Report unsafe practices, incidents and work for continuous improvement.

• Capture Installed Base on site and communicate sales opportunities to sales organization.

• Proactive service advice to customers relating to the 360 service portfolio o Execute service in our Service Centres if required.

• Communicate product related change notifications (Service Bulletins).

• Train Field Service engineers in own organization if appointed as trainer or mentor for ALSOC.

• Supervise and oversee service jobs within your scope of expertise.

What you know

·College degree or above, major in Electrical, Marine engineering or related major.

·At least 3 years’ experience in boiler maintenance.

·Good command of spoken & written English.

·Service minded and customer oriented.

·Accept long-term business trips.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.