Global Product Manager – Fuel Supply Systems, Service

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for a passionate Global Product Manager to our WWF Service, Product Sales Department.

BU Water, Wind and Fuel Solutions (WWF) - Service is responsible for all after sales business in Marine and Diesel applications, within Alfa Laval. It covers spare parts, retrofitting, upgrading, replacement, and onboard/onsite services.

Alfa Laval holds a strong market position in this highly competitive and international market. We will take the next step to further strengthen our position, with a Global Product Manager – Fuel Supply Systems - Service, to continue to create outstanding customer experience.

About the job

You will be responsible for providing technical product and application support to customers, sales companies (field service & service centers) and central teams for for Fuel Supply Systems (FCM Oil, FCM MeOH, FCM LPG, Viscochief, Fuel Supply Pumps and new portfolio to cover alternative marine fuels) in WWF Service.

• Answer tickets and technical product questions sent by service development managers
• Act as consultant to service development managers in EPD and NPD projects.
• Join EPD & NPD projects
• Document solutions provided to automation & mechanical issues.
• Prepare and publish service bulletins.
• Build & maintain service bulletin archive
• Build, maintain and secure all product related documents (part catalogues, manuals, etc…) are available and up to date.
• Be the main support to the training team with the product competence.

What you know

• University degree in, mechanical, electrical, marine engineering or similar
• Expert level of knowledge on fuel supply systems
• At least 10-15 years’ experience within related technical field
• Good knowledge on complex system automations
• Board experience and knowledge with low flash point marine fuels
• Excellent Italian and English verbal and written communication skills
• Project management experience

Who are you?

You are technical oriented, service minded with a positive approach, and you strive for customer satisfaction. You are highly motivated to share your expertise with your colleagues and customers. You are a solution focused person with the ability to understand the core of complex problems, being able to find solutions to solve complex problems, being persistent in finding solutions and seeing the opportunities in complexities.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Your work will have a true impact on Alfa Laval’s future success.