Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.​

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

 As After Sales Support, you will play a key role in providing structured and reliable back-office support for the Food Systems Service Sales Team. You ensure efficient coordination across functions, support the quotation and order process, and contribute to strong customer service and commercial follow-up. Key Responsibilities:

• Support the Sales Unit (SU) Service Managers in handling and following up on service requests via ServiceNow, ensuring timely coordination and closure.

• Coordinate communication between Sales Companies, Engineering & Supply, Purchasing, Warehousing, and other stakeholders involved in the internal quotation

• Create and process quotations, including identification of spare parts, drawings, part numbers, pricing, and delivery times for both new and legacy projects.

• Submit item creation requests for new Food System parts in Distribution Centers and maintain accurate pricing and price regulation updates.

• Maintain and update customer and project documentation to ensure data accuracy and traceability.

• Support the creation of service kits and assist in preparing quotations for Service Agreements.

• Collect and analyze customer install base data to support sales initiatives and identify service opportunities.

• Facilitate technical support coordination and contribute to continuous improvement of after-sales processes and customer service delivery.

At Alfa Laval, we embrace a hybrid work model, providing you the flexibility to work from home when it aligns with your tasks. This position is based at our Søborg office in Copenhagen.

What you know

You have a degree in Process, Food Science/Technology, Agricultural, Mechanical, or Chemical Engineering and bring solid experience within the field. You have a strong foundation in process engineering and a good technical understanding of process systems, enabling you to support both customers and internal stakeholders with confidence and accuracy. Preferably, you also have:

• Experience within after sales in the food and/or feed processing industry.

• Knowledge of mechanical and thermodynamic principles, including mass and energy balance analysis.

• A strong customer service focus with a sense of urgency to meet commitments and exceed expectations.

• Commercial awareness and a results-oriented mindset, understanding how technical solutions support business growth.

• A consultative and communicative approach, enabling effective dialogue with customers and colleagues.

• Experience from food processing environments — particularly within the protein industry, — considered a strong advantage.

Who you are

You are a proactive and results-driven professional with a strong customer service mindset and a hands-on approach. Structured and organized, you manage multiple priorities with accuracy and ownership, even in time-sensitive situations, and consistently focus on delivering high-quality results.

You collaborate effectively across functions and cultures within a matrix organization, building strong working relationships and driving activities forward. Agile and eager to learn, you remain confident in changing environments and continuously seek to develop your skills and contribute to team success.

For more information, please contact

Janni Østergaard, Global Service Sales Manager on +45 22754279 janni.ostergaard@alfalaval.com

Talent Acquisition Partner, Claus Wiinholt on claus.wiinholt@alfalaval.com

We are conducting interviews on an ongoing basis, so please send your application and CV as soon as possible. The ad will be active until we have found the right candidate.

We do not accept applications via email, they will be deleted, due to General Data Protection Regulation (GDPR).

We look forward to hearing from you soon!

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
 

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