Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job:

• Responsible for leading, managing and driving a team of customer support and claims handling.
• Responsible for developing and securing a high performing customer support team in line with the Alfa Laval culture.
• Elaborate the annual plan with the high priorities for the team based on Local Sales Strategy and Targets.
• Monitor and follow up of the back log and invoicing.
• Execute the account receivable plan through the customer support team.
• Coordinate the order logistics with the Alfa Laval factories according to the customer contract requirements.
• Coordinate with finance department for payment management and backlog follow up.
• Lead the CS team giving the direction and ensuring that they are performing according with the plan.
• Develop, motivate and coach direct reports to secure the development of relevant competencies.

What you know:

• Bachelor’s degree;
• Commercial / logistics/supply chain work experience is an advantage.
• 5+ years’ working experience as a CSC manager
• Business acumen;
• Strategic thinking & management skills;
• Strong data analysis skill;
• Problem solving and target oriented;
• Good communication, negotiation and presentation skills;
• Able to see the whole picture, as well as have an eye for details;
• Fast learner;
• Fluent written and spoken English;
• Familiar with office software.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.